Privacy Policy
Clear and Transparent Information For Our Website Visitors
AirZone HVAC Services Privacy Policy
Last Updated: March 28th, 2025.
1. Introduction: Welcome to AirZone HVAC Services. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website and the choices you have associated with that information.
2. Information Collection and Use: We collect several different types of information for various purposes to provide and improve our services to you.
- Personal Data: While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, and other data.
- Usage Data: We may also collect information on how the website is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
3. Use of Data: AirZone HVAC Services uses the collected data for various purposes:
- To provide and maintain our service
- To notify you about changes to our service
- To allow you to participate in interactive features of our website when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the website
- To monitor the usage of the website
- To detect, prevent, and address technical issues
4. Data Sharing: We do not share your personal data with third parties except as necessary to fulfill a legitimate business need or as required by law.
5. Data Retention: AirZone HVAC Services will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Changes to This Privacy Policy: We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
7. Contact Us: If you have any questions about this Privacy Policy, please contact us by email at info@airzonehvacservices.ca, or by mail at 174 Colonnade Rd #27, Ottawa, ON K2E 7J5.
AirZone HVAC Services Return Policy
At AirZone HVAC Services, customer satisfaction and product reliability are our top priorities. Please review our return policy carefully prior to placing your order:
Returns: We accept returns exclusively for products found to be defective upon receipt. If you receive a defective item, please contact our customer support immediately to initiate the return process. All defective items must be reported within 7 days of delivery.
Return Conditions:
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Products must be returned in their original packaging, with all components and accessories included.
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Proof of purchase is required for all returns.
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AirZone HVAC Services will cover return shipping costs for defective products once authorized.
No Exchanges: Please note that we do not offer exchanges on any products. If your product is defective, we will provide a full refund after verifying the defect upon return.
Refund Process: Once the returned item has been received and verified as defective by our team, we will process your refund using the original payment method. Please allow up to 7-10 business days for the refund to appear on your statement.
For assistance with a return, please contact our support team directly:
Email: info@airzonehvac.ca
Phone: (613) 592-5770
Thank you for choosing AirZone HVAC Services. We appreciate your business!