Membership Packages
Maintain and Protect Your HVAC Equipment With The AirZone Family Plans
Introducing The FAMILY & FAMILY+ Protection & Maintenance Plans
We have reinvented our protection packages to offer our customers the best value and service in Ottawa when it comes to maintaining and protecting your HVAC system.
Our new FAMILY and FAMILY+ protection plans include annual maintenance for major heating AND cooling equipment found in most Ottawa households. Choose coverage for your furnace and air conditioner, heat pump and air handler, boiler/hydronic system (heating only), or other system.
AN INCREDIBLE VALUE FOR OTTAWA HOMEOWNERS!
Need more coverage or maintenance? No problem! Equipment add-ons are available for a discounted additional fee.
Join Our Family Membership & Receive Your First Maintenance For ONLY $99.00! A Savings Of $125 Off Our Annual Maintenance!
FAMILY PLAN
HVAC Maintenance Membership-
Coverage for Most Standard Heating & Cooling Systems*
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Discounted Add on Appliances Available ($)
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$0 Annual HVAC Maintenance Included
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15% Discount on Scheduled Service
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15% Discount on Filters
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Priority Service For Family Members
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First Maintenance ONLY $99 ($125 Savings)
The FAMILY PLAN brings a huge amount of value to our customers offering additional benefits such as annual maintenance, reminders, and discounts on scheduled service.
Best of all when you join our family through on of our maintenance plans you will receive priority service over other customers. It’s our way of saying thank you for being our customer and continuing to support our family business!
FAMILY+ PLAN
HVAC Maintenance + Protection Membership-
Coverage for Most Standard Heating & Cooling Systems*
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Discounted Add on Appliances Available ($)
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$0 Annual HVAC Maintenance Included
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15% Discount on Scheduled Service
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15% Discount on Filters
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Priority Service For Family Members
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First Maintenance ONLY $99 ($125 Savings)
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Parts and Labour Coverage
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15% Discount on Emergency Services
With more and more complex heat pump and other advanced HVAC systems being installed every day in Ottawa, we created a package that will protect your most valuable equipment and ensure it is operating at it’s best.
The FAMILY+ PLAN covers most standard Ottawa heating & cooling systems and has all of the benefits of the FAMILY PLAN with additional coverage and maintenance available through add on pricing. Enjoy the ultimate piece of mind for your HVAC equipment with maintenance, parts and labor service & coverage!
Family and Family+ Membership FAQ
How Many Pieces of Equipment Does The Standard Plan Cover?
Both the FAMILY and FAMILY+ memberships include 2 appliances. For example, a typical Ottawa household could be covered for a furnace and air conditioner, furnace and heat pump, or heat pump and water heater. If you have more than 2 pieces of equipment you would like to maintain and/or protect you can add them for an additional monthly fee through our add on service.
Is Maintenance included in the family plan and family+ plan?
Yes, Annual Maintenance is included at NO additional cost! By purchasing a monthly membership, we will reach out once every calendar year to complete your maintenance according to the agreed schedule.
Is the package transferable if I move locations?
Since the equipment may be different at your new location, this is as simple as cancelling the old plan and signing a new one! We make this process as smooth as possible.
Can I cancel, and what are the stipulations?
You are free to cancel at anytime. If you cancel prior to 6 months of payments and have received the first maintenance, you will be charged the remainder of the balance up to 6 months.
Are filters included in my package?
They can be! Our technicians and advisors will always recommend adding your filters onto your plan. Since everyone’s filters are different we can custom price filter packages for you upon request.
What is the process for renewing?
Your renewals are automatic if you are on monthly payments. We make it simple and take the worry out of your membership. If you prefer to pay annually, we will reach out to bill your next year.
What do I need to do outside of maintenance to keep my system running efficiently?
There are numerous tips and tricks to keep the system running even better all year round. Please see our DIY section on the website for helpful tips.
Is A Pre-Inspection Of My Equipment Required?
All systems must be pre-inspected by our team to ensure good working order in order to qualify for the FAMILY+ Membership. We do this to keep our membership prices as low as possible and to make sure we are not offering insurance on malfunctioning or broken down HVAC equipment on day 1 of coverage.
How will I know if my maintenance is due?
We utilize automated reminders to reach out and let you know when the maintenance is due! If you are curious or want to schedule it earlier, feel free to reach out to our office.
What kind of support is available for after-hours?
We always have a technician on call for emergencies. If you call our office number after hours you can reach the technician. If the tech is working on another job you may leave a message and will receive a call back within the hour.
Are emergency services included in my maintenance package?
Emergency service is available to all clients and family members jump to the front of the line! Family+ members receive a 15% discount on emergency services!
Are there restrictions for the age or type of HVAC systems eligible for maintenance membership?
Almost every type of HVAC equipment requires maintenance and is eligible for a family plan. In order to qualify for the family+ plan, the first maintenance and pre inspection are required.
Do I get refunded if I miss a visit?
We make every effort to reach out and schedule maintenance, with numerous touch points including emails, texts and phone calls. If for some reason you miss your annual maintenance we try our best to accommodate you for the next visit.