There is never a “good” time for a furnace to break down, but the worst possible time is definitely in the middle of an Ottawa cold snap.
Last week, as temperatures dropped and the wind chill picked up, we received a distress call from a homeowner in Nepean. Their old furnace had finally given up the ghost, leaving their home rapidly cooling down. In January, a “No Heat” situation isn’t just an inconvenience—it is a safety emergency for your family and your plumbing.
Here is a look at how the AirZone team responded and why we chose a Rheem furnace to save the day.
The Situation: No Heat in Nepean
When our diagnostic technician arrived on site, it was clear that the existing unit was beyond a simple repair. The heat exchanger had failed—a common issue in older furnaces that poses a serious safety risk.
With the house getting colder by the hour, waiting days for a specific part or a special-order unit wasn’t an option. The homeowner needed a reliable solution, and they needed it fast.
The Solution: Rapid Rheem Installation
Because we stock a large inventory of furnaces locally in Ottawa, we were able to mobilize an installation crew immediately.
We recommended and installed a high-efficiency Rheem Classic Plus® Series Gas Furnace.
- Why Rheem? For emergency replacements, Rheem is often a fantastic choice. They are incredibly reliable, compact enough to fit into tight Ottawa basements (like the retrofit pictured above), and offer excellent value without a long lead time.
- The Result: Within hours of the initial call, the old unit was removed, the new venting was piped in, and warm air was flowing back into the home.
Why “In-Stock” Matters
Many HVAC companies rely on “Just-in-Time” inventory, ordering furnaces from a distributor only after you sign the contract. In the middle of winter, if the distributor is sold out, you are left waiting in the cold.
At AirZone, we maintain our own warehouse stock of Lennox and Rheem furnaces. This allows us to handle emergency replacements in Nepean, Kanata, and Orleans effectively, often completing the job the same day or the very next morning.
Don’t Wait for the “Click… Silence”
If your furnace is making strange noises, struggling to keep up with the thermostat, or is over 15 years old, don’t wait for it to fail completely on a -30°C night.
Need an emergency replacement? We are standing by to help, just like we did for this Nepean family.
