The Problem: Many Ottawa HVAC companies use complicated pricing structures, offering “tiered” checklists (e.g., 12-point vs. 21-point) to confuse customers and hide the fact that they only cover one appliance at a high cost.
The AirZone Solution: We believe in simplicity and transparency. Our Family Membership covers two appliances (Heating + Cooling) as a standard, because a complete home needs complete care.
The Offer: For a limited time, our joining fee is reduced to $99 (regularly $225). This fee includes your initial comprehensive maintenance visit for both systems immediately.
The Math: A standard tune-up for one unit often costs $150+. By joining for $99, you get two units serviced immediately—saving over $125 instantly.
The Promise: No cancellation fees, ever. We want you to stay because you love the service, not because you’re trapped in a contract.
Why Is HVAC Maintenance So Complicated?
If you live in Ottawa, you know that our weather is unforgiving. We swing from freezing winters to humid, sweltering summers. Your home’s heating and cooling systems are the unsung heroes that keep your family safe and comfortable through these extremes. Naturally, you want to protect them.
But have you tried looking for a maintenance plan recently?
If you browse the websites of the large HVAC corporations in our area, you might feel like you need a law degree to understand what you are actually buying. You’ll see “Bronze,” “Silver,” and “Gold” tiers. You’ll see “12-point inspections” versus “21-point inspections”—implied ultimatums that suggest if you pay less, the technician might just ignore half of your furnace. You’ll see low monthly rates that skyrocket once you add a second appliance.
At AirZone, we looked at this landscape and realized something important: It doesn’t have to be this way.
We spent months analyzing what actual homeowners in Ottawa need. We didn’t ask, “How can we maximize corporate profits?” We asked, “If this were my mom’s house, or my neighbor’s house, what protection would I want them to have?”
The result is the AirZone Family Membership. A program built on transparency, value, and the radical idea that treating customers fairly is the best business strategy.
The “Checklist Trap”: Don’t Be Fooled by the Numbers Game
One of the most frustrating trends we see in the industry is the “gamification” of maintenance checklists. You have likely seen competitors offering a cheap tune-up that includes a “Safety Check,” but if you want the “Efficiency Analysis,” you have to pay double for the premium package.
Let’s be honest about what this means. It implies that unless you pay the premium price, the technician is going to look at your furnace, see a dirty sensor that affects efficiency, and simply ignore it because it wasn’t on the “basic” checklist.
At AirZone, we believe that is fundamentally wrong. A tune-up is a tune-up. When our technicians step into your home, their job is to ensure your equipment is running safely, efficiently, and reliably. We don’t hide essential services behind a paywall. Whether you are a long-time member or a new customer, you get our best work, every single time.
Redefining Value: Why We Cover Two Appliances Standard
Another trick of the trade is the “Single Appliance” low-ball price. You might see an advertisement for a protection plan for $12.99/month. It sounds great until you read the fine print: that price only covers your furnace.
In Ottawa, almost every home has both a heating system (furnace, heat pump, or boiler) and a cooling system (air conditioner or heat pump). Ignoring one half of your system is like changing the oil in your car but never checking the tires. It’s an incomplete solution.
When you add the second appliance to those competitor plans, the price often doubles. Suddenly, that “deal” isn’t such a deal anymore.
This is why the AirZone Family Membership includes coverage for two appliances as the standard baseline. Whether you have a furnace and AC, a boiler and a ductless split, or a heat pump and an air handler, we cover both sides of your home’s climate control.
“But I Don’t Have an Air Conditioner!”
No problem. We built flexibility into our DNA. If you don’t have a cooling system, we can swap that second slot to service your water heater or your gas fireplace. You shouldn’t have to pay for coverage you don’t use, and you shouldn’t have to fight a rigid corporate policy to get the service you actually need.
The Logic Behind the Membership: Breaking Down the $99 Offer
We often get asked about our pricing structure, specifically the joining fee. We believe in total transparency, so let’s break down exactly why we charge what we charge, and why our current promotion is the best value we have ever offered.
The Regular Price ($225 Joining Fee)
Normally, to join the AirZone Family, there is a $225 initiation fee. Why? Because the moment you join, we perform a comprehensive maintenance visit on your heating and cooling equipment.
A thorough, professional tune-up for two pieces of equipment takes time, expertise, and resources. $225 covers that initial labor and ensures your system is brought up to our standards right from Day One.
The Special Offer ($99 Joining Fee)
For a limited time, we are slashing that fee to just $99.
Here is the math on why this is a “no-brainer” for homeowners:
- Cost of a standard single-appliance tune-up: ~$150 (market average)
- Cost of a two-appliance tune-up: ~$225+
- AirZone Promo Joining Fee: $99
By joining the family for $99, you are getting your initial heating AND cooling maintenance for less than the cost of servicing a single furnace. You are instantly saving over $125.
Once you are in the door, your monthly rate (starting at just $16.99/mo) maintains that protection year-round, ensuring you never miss a future maintenance visit.
No Cancellation Fees. Ever.
This is perhaps the point we are most proud of. Large competitors love “retention” strategies. They lock you into 3-year or 5-year contracts. If you try to leave because you’re unhappy with the service, or if you move, they hit you with massive cancellation penalties.
We don’t hold our customers hostage.
The AirZone Promise: There are no cancellation fees. Ever.
We want you to stay with us because we provide the best service in Ottawa, not because you are afraid of a penalty. If your life circumstances change, or if you feel we haven’t earned your business, you can walk away. (Though, with our priority service and discounts, we’re pretty confident you’ll want to stay!)
Comparison: The “Big Box” Corp vs. AirZone Family
We know it can be confusing to compare apples to oranges. To help you visualize the difference, we’ve put together a comparison based on what we see in the Ottawa market versus our Family Plan.
| Feature | Typical “Big Box” Competitor | AirZone Family Membership |
| Initial Joining Cost | Often $0 upfront, but locked into high monthly premiums or long contracts. | **$99 Promo** (Regularly $225). Pays for your immediate service. |
| Maintenance Scope | Tiered (e.g., 12-point vs 21-point). You pay more for a “full” check. | Comprehensive. One high standard for everyone. No hidden “better” checklists. |
| Appliances Covered | 1 Appliance (usually). Adding AC costs extra. | 2 Appliances Included. (Furnace + AC, or Fireplace/Water Heater). |
| Cancellation Policy | Heavy cancellation fees. Difficult to exit contracts. | NO Cancellation Fees. Ever. |
| Protection Type | Often sold as “Insurance” with many exclusions. | Maintenance & Protection focused on prevention. |
| Technicians | Often incentivized to upsell during the “Safety Check.” | Non-Commissioned. We focus on what your home actually needs. |
| Scheduling | automated systems, hard to reach a human. | Priority Service. Direct access to our local Ottawa team. |
A Deeper Look at Your Options: Family vs. Family+
We have streamlined our offerings into two clear packages. Both are designed to keep your home running smoothly, but they offer different levels of financial protection.
1. The FAMILY Plan ($16.99/mo + HST)
Perfect for the homeowner who wants guaranteed maintenance and priority care.
This is our core offering. It ensures your equipment is inspected, cleaned, and tuned up every single year.
- Includes: Annual maintenance for 2 appliances (e.g., Furnace & AC).
- Discounts: 15% off scheduled repairs and 15% off filters.
- Priority: You jump to the front of the line during busy seasons.
- Flexibility: Monthly payments make it easier on your budget than a large lump sum.
2. The FAMILY+ Plan ($29.99/mo + HST)
Ultimate peace of mind with parts and labour coverage.
As HVAC systems become more advanced (especially modern high-efficiency heat pumps), repairs can become more costly. The Family+ plan is for homeowners who want to eliminate the surprise of unexpected repair bills.
- Includes: Everything in the Family Plan (Maintenance for 2 appliances).
- Coverage: Parts and Labour coverage for repairs.
- Emergency: 15% discount on emergency after-hours services.
- Peace of Mind: If something breaks, you aren’t scrambling to find thousands of dollars for a repair.
Why “Local” Matters for Maintenance
When you sign up with a massive, multi-national corporation, you are often just a number in a database. Their technicians may be dispatched from a central hub with strict time limits per call—”get in, check the box, get out.”
AirZone is an Ottawa-based family business. Our technicians are your neighbors. We know the specific challenges of Ottawa homes—from the dust issues in new builds in Kanata to the unique boiler systems in older Glebe homes.
When you join our membership, you are investing in a relationship. We keep detailed records of your specific equipment history. We don’t just fix what’s broken today; we help you plan for the future, advising you on when a system is nearing the end of its life so you aren’t left freezing on a -30°C night in January.
Ready to Join the Family?
There has never been a better time to secure your home’s comfort. By taking advantage of our $99 Joining Special, you are essentially getting your heating and cooling maintenance for the year at a fraction of the market price, plus locking in the VIP treatment for the future.
Don’t wait for your furnace to fail in the middle of a blizzard. Be proactive, save money, and join a membership that actually treats you like family.
Click Here to Sign Up for the Family Plan
Frequently Asked Questions (FAQ)
We know that protection plans can prompt a lot of questions. Here are the answers to the most common inquiries we receive about our Family Memberships.
How Many Pieces Of Equipment Does The Standard Plan Cover?
Our standard Family and Family+ plans cover two major pieces of equipment. The most common combination is a Furnace and an Air Conditioner. However, we can also cover Heat Pumps, Air Handlers, Boilers (heating only), Ductless systems, and more.
Is Maintenance Included In The Family Plan And Family+ Plan?
Yes! Annual maintenance for your two covered appliances is included at no extra cost. This is the core benefit of the program—ensuring your system is cleaned and inspected annually to prevent breakdowns.
Is The Package Transferable If I Move Locations?
Absolutely. If you move to a new home within our service area (Greater Ottawa), you can transfer your membership to your new address. We can simply update your file with the new equipment details.
Can I Cancel, And What Are The Stipulations?
We have a “No Cancellation Fees” policy. You can cancel your membership at any time without penalty. We believe our service speaks for itself, so we don’t need to lock you in with scary fees.
Are Filters Included In My Package?
Filters are not free with the package, but as a member, you receive a 15% discount on all filter purchases. We can even bring them with us during your scheduled maintenance visit to save you a trip to the store!
What Is The Process For Renewing?
Renewal is automatic and seamless. Your monthly payments continue, ensuring your coverage never lapses. We will contact you when it is time to schedule your annual maintenance visit.
What Do I Need To Do Outside Of Maintenance To Keep My System Running Efficiently?
The most important thing a homeowner can do is change their air filter regularly (usually every 1-3 months depending on the filter type). Keeping vents unblocked and the outdoor unit clear of debris (leaves, snow) is also vital. We handle the rest!
Is A Pre-Inspection Of My Equipment Required?
In most cases, the initial maintenance visit (included in your $99 joining fee) acts as the inspection. If we find pre-existing issues that require repair before the equipment can be covered under a protection plan, we will discuss those with you immediately.
How Will I Know If My Maintenance Is Due?
We track it for you! Our office team will reach out to you via email or phone when your system is due for its annual tune-up. You don’t have to set a reminder; we’ve got it covered.
What Kind Of Support Is Available For After-Hours?
We provide after-hours support for our customers. While the standard Family Plan gives you priority scheduling during business hours, the Family+ Plan offers additional discounts on emergency service fees if you need us in the middle of the night or on a weekend.
Are Emergency Services Included In My Maintenance Package?
Priority scheduling is included. For the Family+ Plan, discounts on emergency service fees and coverage for parts/labour on repairs are included. The standard Family Plan covers the maintenance, while repairs are billed separately (but with a 15% member discount!).
Are There Restrictions For The Age Or Type Of HVAC Systems Eligible For Membership?
Most standard residential systems are eligible. However, very old units (near end-of-life) or specialized commercial equipment may have different terms or may not qualify for the “Plus” (parts and labour) coverage. Our technician will verify eligibility during your first visit.
Do I Get Refunded If I Miss A Visit?
We make every effort to contact you to book your maintenance. However, it is ultimately a “use it or lose it” benefit for that year. The monthly fee covers the availability of the service, the priority status, and the discounts, not just the tune-up itself. We strongly encourage you to book when we reach out!
Ready to experience the AirZone difference? Contact us today to claim your $99 signup offer!
