Furnace repair is one of our major services in the fall. When those cold fall days come around and homeowners turn on their furnace for the first time, often things don’t work as expected. This is especially true for furnaces that are more than 10 years old.
At AirZone, we offer repair services with a slightly different approach. Too often do we hear stories about a furnace maintenance company who charges a diagnostic fee, then gives the customer a rough idea of the price. Upon completing the repair, the service technician counts the hours it took to do the repair and says “sorry but it’s going to be 300 dollars more because it took longer than expected”.
We feel that this approach is the wrong way to treat our customers when it comes to HVAC services. You should know the cost of your furnace repair up front, and agree to the price prior to any furnace repair work being completed.
So what happens when you call AirZone when your furnace has broken down?
Ottawa Furnace Repair Procedure
When a customer calls us for a furnace repair, we have to find out what is wrong with the system. This is referred to as a furnace diagnostic. Since we need to cover the cost for our technician’s time, we charge a small fee of $89 dollars for the furnace diagnostic. Our diagnostic rate is the lowest in the city! Our expert will analyze your system until the problem is discovered. Once found, a report will be given to the homeowner indicating the problem.
This is extremely important because it allows the homeowner to do two things: They have the ability to hire ANY HVAC company in the city to perform the repair, AND they are able to make a decision on if they would like the repair completed at that time. Our service technicians come prepared with common parts and components that other companies may not have. This allows up to complete a repair quickly and efficiently having your furnace up and running in no time!
After the problem is diagnosed, AirZone’s service technician will present the customer with a flat rate price. This means that if the installation takes 4 hours longer than expected, the price quoted remains the price for the furnace repair. We offer furnace flat rate pricing because we believe that it is bad customer service to charge a homeowner more money at the end of the job that was not in the original quote.
If you choose to have AirZone perform the furnace repair, you will also receive our satisfaction guarantee. This means that your problem will be fixed correctly the first time, or it’s FREE.
AirZone HVAC Services offers professional Ottawa heating services to the greater Ottawa area, and even offers servicing as far west as Pembroke. We encourage you to have your system maintained annually to save you the inconvenience of a furnace repair during the colder months.